For the convenience of many foreigners who live in China or travel to China by themselves, China Highlights established an App team which mainly helps foreigners to book train tickets since 2015, and we have served millions of customers so far. We are confident to say that we are responsible with every customer from start to finish.
Real human service
We offer real human assistance, which allows us to better understand your needs. You can submit your questions to us at any time via email or the app. For urgent matters, please contact us by phone during our working hours (9:00-17:00).
Payment Security
We don’t record any private payment information, and we promise your money will be refunded within 15 working days after cancelling or changing bookings.
Worry-free refund
Our refund policy is very lenient; basically, all unprocessed orders can be refunded in full very quickly.
Experienced
25 years of tourism service—we know what customers need, and we always put customers’ benefits in the first place.
Our mission is to create wonderful journeys for international travelers through our app.
1. We began assisting foreigners with booking train tickets in 2013. In 2015, we developed a mobile application called "China Train Booking" making it faster and more convenient for customers to book tickets in China.
2. China Train Booking uses real-time official data from the train system. Any tickets, whether sold or unsold, can be booked through our app, eliminating the need for customers to track sales times.
3. Our payment system is approved by several recognized certification bodies, such as ASTA, IATA, USTOA, and PATA.
4. Millions of foreigners choose us to book train tickets every year, and we are committed to providing our customers with the best train experience in China.
5. We offer real-time one-on-one expert service, and our responsible after-sales team safeguards the rights of every customer.
6. We do not have a complicated refund policy. Based on years of honest service, all our refunds are processed promptly, sometimes within one day.
7. All programs are implemented in-house and will not be sent to third parties, ensuring information security.