China Train Booking app focus on offering ticketing service since 2015. The security of your personal information is important to us.

• We use Alipay, Wechat pay, Amap to provide payment service and navigation service.
• We collect the following personal information from you:
  (1) Contact Information such as name, email address, phone number.
  (2) Billing Information such as credit card number, and billing address. We do not save your billing information. It will be deleted automatically after payment.
  (3) Passport, Chinese ID, travel permit from Hong Kong / Macau / Taiwan.
  
• We collect your personal information after accessing your permission of camera, IMEI, and MAC. The personal information we collect will be used for ticket booking only.
• We integrate SDK of com.alipay, including Alipay, Ali Passenger Code, Ali Sesame Credit Real-name Certification, Sesame Seed Certification. We only use the SDK to provide you payment service via Alipay and secure your payment safety. Your personal information of payment on Alipay will not be saved by us.

• We quote based on the ticket price setting by the China Railway official plus certain service fee.
  (1) The price of a seat ticket is fixed. There is no price difference for any seat of the same seat class.
  (2) There is a slight price difference among the upper, middle, and lower bunk. Our price of a sleeper ticket is quoted by the lower bunk. Due to the online random distribution of bunks, we will take the benefit no matter which bunk will be issued, except for bunks on a high speed train (No. G/D).
  (3) For a sleeper ticket on a high speed train (No. G/D), we quote based on the lower bunk. As there is a relatively big price gap between the upper bunk and the lower bunk, we will refund the price difference only if we issue an upper sleeper.
• Booking with a valid document
  (1) A passenger can use a valid passport, a travel permit from Hong Kong / Macau / Taiwan, and a Chinese ID to book a train ticket via China Train Booking app. Please ensure your personal document is valid and not expired.
  (2) Please make sure that all travelers' passports numbers or any other ID numbers that are used to book train tickets are exactly the same as on the corresponding passports or other personal documents.
  (3) Passenger who holds a travel permit from Hong Kong / Macau / Taiwan to book a train ticket must use identical characters as on the document.
  (4) Any mistyping of names or passport numbers may cause the rejection to enter into a railway station. In such a case, you will lose the ticket(s) that has/have been booked with mistyped names or passport numbers without any compensation. China Train Booking will hold no responsibility for the failure of board in this situation.
  
• Booking with an invalid personal document
  
(1) If your passport or travel permit has expired, please renew your passport first before making a train ticket reservation. A ticket booking that used an expired passport will cause rejection to enter into a railway station.
(2) If your passport or travel permit has been renewed, please correct the passport or travel permit numbers in the app before you book a new ticket.
(3) If you have booked a ticket with an ID number on an invalid document:
a. If the ticket has not been issued yet, please cancel the existed booking. Cancelation before we issue your ticket(s) is free.
b. After the ticket has been issued successfully:
If your old passport has expired, your ticket is not valid anymore. You need to inform us to cancel your ticket online before the departure time and buy a new ticket with your new passport.
After the departure time, we will be unable to cancel your ticket(s) and you will not get any refund for the invalid ticket(s).

• Please check the price details before making a reservation at the time of booking. Once you have paid, we will not refund any price difference or service fee after the ticket(s) is/are issued successfully.
• We hold no responsibility if we fail to issue your ticket(s) due to ticket insufficiency. In this situation, we will help you book another available train or fully refund your payment based on your inquiry. We will not upgrade your seat for free or bear any cost relating to your other expenses.

• Unpaid
The status of “Unpaid” means that you have not finished the payment process yet. We will start to purchase your ticket(s) only after we have received your full payment.
If your booking keeps showing as “Unpaid” after you have paid, please feel free to contact us to correct your booking status.

• Paid
The status of “Paid” means we have already received your booking request and payment.
The pre-sale period of China train tickets is usually 15 days before the departure date (sometimes it changes based on the rail adjustment of China Railways). China Train Booking will start to purchase your ticket(s) as soon as the tickets are released online.
However, “Paid” does not guarantee that you will receive a ticket voucher in the next step. As China train tickets are always selling too quickly, we may be unable to issue your ticket(s) after receiving your payment. In such a case, China Train Booking will fully refund you.

• E-ticket
The status of "E-ticket" means you have booked e-ticket(s) in the booking. No need to print or collect the train ticket(s), you can board the train with only your passport or ID.
• Order Cancel
The status of “Order Cancel” means you have canceled the booking.
However, it does not mean your booking was canceled successfully. We will process your cancelation manually after receiving your request.
a. If canceled successfully, you will receive our email stating that your booking was canceled and you are being refunded.
b. If your cancelation is not accepted by China Railway for a reason, you will receive our email with detailed instruction to help you cancel your ticket(s) on your own.

• Completed
The status of “Completed” means the entire booking process is finished. There won't be any refund occurred afterwards.

• China Train Booking provides free seat selection on a high speed train (No.G/D/C). However, in the situations below, we are not able to ensure that you are allocated your preferred seat(s).
a. When there are less than 20 tickets left.
b. When your preferred seat has been occupied.
b. When the departure date is within 7 days.

• Sleeper ticket(s) on the train are not allowed to choose the position online. If you book a sleeper ticket, you will be randomly allocated to an upper sleeper, a middle sleeper, or a lower sleeper.
• To choose the position of a sleeper ticket (upper / middile / lower sleeper), please use our paid service. Each ticket costs extra 1.5 USD. We will purchase your ticket(s) offline. If you are not allocated to your preferred sleeper's position for a reason, you will be refunded the extra payment of 1.5 USD each ticket.

• All train ticket(s) in China mainland are E-ticket(s).
• All passengers could use their valid passports / travel permits / Chinese ID cards to board a China train.

• Service fee is not refundable after we issue your ticket(s). That is to say, if your booking status has turned to “E-ticket” and “Completed”, we will not refund the service fee after your cancelation.
• The refund amount is subject to the booking policies of China Railway and China Train Booking.
• A cancelation can be made in the app, by email, or by phone (at least 24 hours before departure). We will send you an email about the ticket cancelation after receiving China Railway's approval.
• Bookings canceled before the payment is made will not incur a cancelation fee.
• Bookings canceled before the ticket(s) is/are issued are 100% refundable.
• Bookings canceled after the ticket(s) has/have been issued: 
(1) E-tickets in China mainland (Except for Lhasa train ticket)
a. A ticket cancelation made more than 9 days before the departure time will incur a 5% cancelation fee of the ticket fare.
b. A ticket cancelation made within 49 hours to 8 days before the departure time will incur a 10% cancelation fee of the ticket fare.
c. A ticket cancelation made within 25 hours to 48 hours before the departure time will incur a 20% cancelation fee of the ticket fare.
d. A ticket cancelation made within 24 hours before the departure time will incur a 30% cancelation fee of the ticket fare. 
(2) For Lhasa Tickets
For the cancelation of tickets to or from Lhasa: the cancelation fee is 50% of the ticket value for a successful booking.

• China Train Booking holds no responsibility for any passenger who misses a train. A passenger can change his/her ticket to a next available train at a train station counter by himself.
  If not, the ticket is no longer valid, and the passenger cannot receive a refund from China Railway or China Train Booking.

• Ticket windows in most train stations are open 24/7.
• It is recommended that passengers arrive at the train station 1 hour before departure and check-in with valid personal document(s).
• During public holidays and weekends, we suggest you arrive at the train station 1.5–2 hours before departure.

• Ordinary passengers: 20 kilograms (44 pounds)
• Children with a half-price ticket (1.2 to 1.5 meters in height) and no ticket (under 1.2 meters in height): 10 kilograms (22 pounds)
• The total length of each item cannot exceed 160 cm, unless it is rod-shaped.
• Note: The above limitations are not applicable to wheelchairs, which can be taken onto a train for free. 

• We truly regret that some uncontrollable situations may interrupt your travel experience. China Train Booking, however, shoulders no responsibility over the failure in obtaining tickets due to these uncontrollable situations: 
(1) Due to railroad or station construction, operational deployment, or the interim adjustment of train cars and seats without any prior notice regarding seat rearrangement and price differences. 
(2) Certain train routes might be canceled without any prior notice.
(3) Severe whether causes a suspention of train service.

Throughout the site, the terms “we”, “us” and “our” refer to http://chinatrainbooking.com wholesale. it including all information, tools and services available from this site to you. By accessing or using any part of the site, you agree to be bound by these Terms of Service. Our store is hosted by ourselves, which provide the online e-commerce platform that allows us to sell our products and services to you.

• By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.
• You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
• We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
• We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
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• Questions about the Terms of Service should be sent to us at service@chinatrainbooking.com.