How To Enjoy Hands-Free Travel From 'Light Travel' Luggage Delivery

Within 35 kilometers of the station in the same city, simply schedule a pickup at least 8 hours before you leave and staff will come directly to you to collect your luggage. Then deliver it to the train station platform or luggage service counter.

For arrivals, book at least 8 hour before reaching your destination and Train-to-Door Service comes into play. Staff will collect your luggage and deliver it directly to your hotel!

Is time to say goodbye to luggage stress! On June 28, China Railway launched the pilot 'Light Travel' baggage delivery service across 19 major stations including Beijing West Station, Shanghai Hongqiao Station and Guangzhou South Station.

Luggage

1.The full list of stations is as follows:

Beijing West, Beijing south, Shanghai Hongqiao, Shanghai, Hangzhou East, Hangzhou, Hefei South, Guangzhou South, Shenzhen North, Changsha South, Chengdu East, Chengdu West, Kunming, Kunming South, Dali, Lijiang, Baoshan, Puer and Xishuangbanna.

The 'Light Travel' service is available only to passengers with valid train tickets. The selected train's arrival time must be between 8:00 and 22:00, choose from the following two options based on your needs:

2.Door-To-Train Luggage Delivery

For this service, passengers make an appointment 48 to 8 hours before train departure. Associated staff will:

• ●Come to your door and collect your luggage in full compliance with regulations.
• ●Transport it to the station for security screening.
• ●Provide one of these delivery options as request:
  Storage in a service locker(30 minutes before departure) Direct hand delivery at your departure platform(10 minutes before departure)

3.Train-To-Door Luggage Delivery

• ●Service Hours:
  Appointments available at least 1 hour before train arrival. 
• ●Delivery Guarantee:
  Your luggage will be delivered to the designated address within 5 hours after collection. 
• ●Secure Handover:
  Recipient must present the pickup code to complete the delivery process.

• ●Valuables:
  Cash, credit cards, mobile phones, jewelry.
• ●Critical Documents:
  ID cards, household registers, passports, diplomas.
• ●Important:
  These valuable items must be kept with you during travel.

FAQ

1.How is non-compliant luggage handled under the 'Light Travel' service?

Luggage Collection (Your Location):
Staff will weigh your luggage upon pickup.
Size verification will be conducted against service standards.
Important Notice:
Luggage exceeding size limits cannot be accepted.
Alternative Services (if applicable):
Will be notified immediately
Next-Day Delivery
At Station Screening: Our staff will conduct security screening of the luggage.
If prohibited or restricted items are detected:
Will be notified immediately
Must resolve the issue at the station
Compliant items will continue transit after clearance

2.How are service fees handled if a passenger cancels or changes their ticket?

Cancellation Before Luggage Collection
If a passenger cancels/changes their ticket and cancels the service booking before the staff collection. Full fee waiver without charges for this service.
Cancellation After Luggage Collection
Luggage will be stored at designated Express Service Outlets at the station. Passenger could check in luggage from the outlet.
All incurred service charges remain non-refundable.

3.How is luggage handled if a ticket refund is due to train schedule adjustment?

Rebooking Same Day/Next Day
If the train is canceled, diverted, or delayed after luggage has been collected, the "Light Travel" service will remain valid for passengers who rebook to depart from the original station on the same day or the next day.
Trip Cancellation
If passengers cancel their journey, China Railway will arrange for the luggage to be returned to the designated origin address. A full refund of the service fee will be issued via the original payment method.

Booking Your Service

If you need this service, please feel free to contact us within the app. Our trip advisors are always ready to help you.